Senior Operations Manager, DashMart - Midwest

About the Team

New Verticals is a new, lean team at DoorDash. We’re building and scaling new ways to delight our customers, leveraging the DoorDash platform.

About the Role

We’re looking for a people-focused leader and experienced operations specialist to lead some of our new DashMart facilities. 

You’re excited about this opportunity because you will…

• Lead: Recruit, lead, coach & retain a high-performing team of Operations Managers (4+ direct reports) Site Managers, and Operations Associates. As a leader, you are a culture carrier. The tone starts with you.
• Own: From first principles, you will oversee the day-to-day operations of 15-20 DashMart locations, ensuring all site processes run smoothly, efficiently and safely.
• Strategize: By designing, building and executing process improvement projects to drive operational efficiencies and improve employee experience.
• Delight customers: Work cross-functionally with central teams to ensure your portfolio of sites offer customers the best experience on each and every order and your team is equipped with the tools, resources and support needed to achieve these goals. 

We’re excited about you because…

• You solve problems from first principles.  You’re excited to solve problems in innovative ways and you resist “this is how it’s always been done” thinking.
• You’re unafraid of ambiguity.  Rapid change and learning is exciting to you, and you thrive in ambiguous startup environments.
• You’re analytical. You let data win arguments. You are a data-driven problem solver with excellent Excel / Google Sheets / data analysis skills.
• You’re a proven leader. You have 5+ years of leadership experience and have managed leaders in an operations heavy environment.
• You go high and you go low. You’re able to flex between day-to-day operational details and strategic planning. You’re able to take insights from time spent on the floor and distill them into actionable and scalable initiatives for the business.
• You act like an owner. You take initiative to drive incremental improvement to the operation and manage the business as if it were your own.
• You must have a 4 year college degree.
• You have 7+ years’ experience: In Operations, Consulting, Strategy or a related field.
• You have familiarity with SQL.
• You are within a reasonably commutable distance to a DashMart in the advertised location.
• If internal, you qualify for internal mobility guidelines.

Bonus Points:

• You have experience starting or scaling a successful startup.
• You have a demonstrated interest in logistics, on-demand services, and marketplaces.
• You have operational experience in logistics and/or warehousing.
• You have multi-unit management experience
• You have built and trained high performing teams.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey