Associate, Strategy & Operations - Digital Ordering
Apply To JobJob ID: 2996729
DoorDash, Inc.
New York, NY; San Francisco, CA; Denver, CO
About the Team
DoorDash Digital Ordering is one of the fastest-growing segments within DoorDash. We offer a variety of products such as white-label delivery service capabilities, online ordering, and order-pay-at-table. These products enable our merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels while leveraging their own brand identity and voice. The Drive Platform’s capabilities and integrations are a massive contribution to our business’s ability to grow.
As part of the Strategy & Operations team focused on our restaurant segment, the Associate will have the opportunity to help define and lead key strategic bets and initiatives to grow the business.
On a typical day, you will be working with our cross-functional partners and merchants. This will include running and refining experiments to improve operations, analyzing and diving into data to derive insights, speaking to merchants to inform our product and GTM strategies, and building internal processes to help our teams work together more efficiently.
About the Role
You will play a pivotal role in driving company growth, focused on growing the penetration of our first party products with SMB restaurants in the US and Canada.
Your responsibilities will include:
Grow the product line — Be responsible for identifying new vectors for growth across our platform products spanning online ordering, tableside order & pay, delivery, loyalty, and more.
Impact – As the voice of the merchant, work with your partners from Product, Engineering, Operations, Support, Sales and Marketing to solve important challenges for our partners and execute solutions to scale delivery for their business. This influences the product roadmap, making us 1% better each day
Analyze – Complex data sets paired with partner team feedback to provide insights and recommendations to our Merchants and internal teams.
Experiment – Use data and sound business judgment to test and build the processes needed to retain and grow our most important merchants, driving them towards operational efficiency and excellence
Scale learnings — Establish best practices for how to grow penetration of our platform products at scale. Develop and implement new initiatives, strategies, and programs to help increase your team’s productivity and drive enablement across the organization
The best candidates will:
- Have extremely strong analytical skills with an intellectual curiosity to challenge and dissect data
- Demonstrate an entrepreneurial spirit to find creative solutions to overcome seemingly impossible challenges
- Understand the importance of ownership and bias for action
- Be comfortable working in a fast-paced environment
- Be able to build strong cross-functional relationships with our Sales, Account Management, Product, Engineering teams.
You’re excited about this opportunity because you will…
- Build deep and meaningful relationships with merchants, laser focused on helping them thrive
- Imagine, develop, and execute on workstreams from start to completion with little oversight
- Oscillate easily from strategic considerations to tactical execution
- Operate comfortably in ambiguous environments while maintaining a strong bias for action
- Communicate precisely dependent on audience and level of detail necessary to share
- Collaborate effectively with cross-functional team members across the organization
- Represent the DoorDash brand with humility and a customer-first mindset
We’re excited about you because…
- You have a Bachelor’s degree or higher
- 1+ years of relevant experience in consulting, strategy, business development/sales, or operations; high-growth or early-stage startup experience is a plus
- You imagine, develop, and execute on workstreams from start to completion with little oversight
- You are resourceful and can engage other teams and resources to independently figure out answers to nebulous questions
- You oscillate easily from strategic considerations to tactical execution
- Are a self-starter who is energized by a difficult problem
- Have a passion for building
- You display extreme ownership across every workstream while ruthlessly prioritizing what will actually move the needle
- You are a strong analytical thinker who can provide applicable recommendations out of complex dataset
- You maintain a careful balance between attention to detail and swift execution
- You operate comfortably in ambiguous environments while maintaining a strong bias for action
- You communicate precisely dependent on audience and level of detail necessary to share
We expect this position to be filled by 1/3/2025.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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