Change Project Manager

About the Team

DashMart is a rapidly growing business vertical within DoorDash, that operates micro-fulfillment centers throughout the United States. We offer fresh & local groceries and household essential items to our customers, and do so reliably and rapidly. The SiteOps Enablement team supports DashMart ventures by managing organizational change and comms, standardizing ops processes, providing best in class training, and empowering our Local Ops Leaders and Operators. 

About the Role

We're seeking an experienced Change Project Manager to join our team. As a member of our Change team, you'll contribute to the successful implementation of projects and foster a culture of change. You'll manage medium to large projects or segments of more complex projects throughout their development lifecycle. These projects may span multiple divisions and impact various lines of business.

Our team's “Big Hairy Audacious Goal” is to create an exceptional employee experience by empowering our SiteOps teams through strategic solutions that enhance engagement and build high-performing teams.

We aim to inspire and elevate employee voices, fostering a culture of belonging and continuous improvement. Key projects include creating a centralized knowledge hub, optimizing processes, cultivating a high-performance culture, and leveraging technology to enhance efficiency and decision-making. Through standardizing enablement processes, fostering collaboration, and measuring impact, we strive to optimize support for our SiteOps teams and contribute to a thriving onsite culture at DoorDash.

This role will primarily be remote with the expectations that you may need to 30% travel may be required to work alongside local operations. You will report to the Sr.Manager of SiteOps Enablement within our DashMart New Business Verticals organization.

You’re excited about this opportunity because you will…

• Own the execution: Drive the growth and strategy of our evolving Change Management initiatives, ensuring their effectiveness across all stages.
• Lead from the Front: Develop and build quality Change Management strategies that can excel in both in-person and remote environments. Adapt to changing needs to keep strategies agile and adaptable to meet the evolving needs of our dynamic business.
• Oversee the DashMart Change Management initiatives, guiding and supporting their endeavors.
• Focus on key priorities: Set clear direction for the implementation of the 2024-2025 change roadmap, supporting cross-functional team initiatives, and creating new pathways for supporting DashMart.
• Develop and Implement: Create KPIs to measure the effectiveness of escalation processes and drive continuous improvement.
• Help Improve Operations: Utilize insights from experimental data to develop actionable recommendations for optimizing operational efficiency.
• Dream big, execute bigger: Be bold and innovative, leading the charge on implementing our most ambitious initiatives, from new workflows to transformative change processes.

We're excited about you because…

• You're self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to delight customers. You are capable of working independently with remote management.
• You're scrappy. You are willing to do whatever it takes to get the job done whether it's digging into a new process to determine how best to communicate it to new hires or helping troubleshoot a technical issue. You have a high bandwidth, with the ability to juggle multiple tasks at once. 
• You're a proven leader. You are a servant leader with a high EQ, adept at building relationships. You lead from the front and aren’t afraid to get your hands dirty. You explain the why and bring your teams with you as you determine the best course forward and execute on that strategy. 
• You’re a teacher. You have conducted training and succeeded in high-performance cultures such as tech, retail, restaurant, or warehouse environments. You are capable of absorbing the deep knowledge of subject matter experts in diverse processes across DashMart and then distilling that knowledge down into easily digestible bites. 
• You're organized and data focused. You are proficient in Google Docs and Google Sheets. You are a data-driven decision maker who is comfortable compiling your findings in documentation that can be shared with the broader team. 
• You are a strategic thinker. You're not interested in the status quo. You love thinking about new opportunities or process improvement potential. You know how to identify a problem and work through the solution from A to Z, and more importantly how to explain that thought process to others to obtain buy-in. You are open to feedback and know that the best ideas come through collaborative thinking.  

Why You'll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer comprehensive benefits including medical, dental, vision, life & disability coverage, 401k, transit and parking benefits, fertility coverage, $75 USD monthly wellness reimbursement, and unlimited vacation/sick day policy.

About You

Minimum Qualifications:

• 5+ years of experience in business and people management, strategy, and operations within a relevant field.
• Proven track record of leading change management initiatives in industries such as grocery, warehouse management, or retail.
• Experience leveraging change methodologies such as ADKAR, 
• Strong ownership mentality and a commitment to driving results.
• Proficiency in using spreadsheets and other data analysis tools.
• Exceptional attention to detail and organizational skills.
• Excellent written and verbal communication abilities.

Preferred Qualifications:

• Experience in project management, continuous improvement, and industry-specific certifications.
• Deep understanding of industry trends, regulations, and best practices.

We expect this position to be filled by 12/21/24