Associate, Merchant Strategy and Operations

About the Team

DoorDash is looking for top talent to play a pivotal role in growing our Australia & New Zealand business. This is a rare opportunity for someone excited about joining a fast-paced business! We’re looking for deep market knowledge to enable us to best serve our merchants by bringing to market game-changing products that will better service their needs, as well as finding new ways to grow our partners’ business on our platform. Join our never-ending pursuit to empower economies in Australia and across the globe.

On the Merchant Strategy & Operations team, our mission is to create a best-in-class restaurant experience, build cutting-edge services for our merchants to grow their business and help our partners operate efficiently on the platform. 

About the Role

As a Merchant Strategy & Ops Associate, you are a critical piece of DoorDash’s growth and success in every market we operate in. You will be responsible for key growth and operational initiatives & metrics, discovering challenges and driving performance across our merchant partner base. You will also work cross-functionally with our internal teams to develop playbooks & best practices and drive improvement.

The scope of work will include data analysis and opportunity identification, process design and execution of initiatives. This role will require a high level of autonomy and operational creativity to continue pushing the envelope of success in Australia and New Zealand.

You’re excited about this opportunity because you will…

• Strategise – Devise and execute initiatives against the overall business and merchant strategy
• Experiment – Use data-driven decision-making and sound business judgment to run experiments and lead market intelligence efforts
• Optimise – Build the best merchant operations engine so DoorDash continues to offer the highest quality of service to customers
• Analyse – Build models to evaluate the economics, value, consumer patterns, campaign success and opportunity costs of strategic initiatives intended to boost productivity
• Execute - Collaborate with cross-functional teams to develop and execute campaigns and initiatives that drive merchant acquisition, engagement and retention. 

We’re excited about you because you have...

• Demonstrated experience in strategy and operations, project management, program management, product launch, operations, or consulting; high-growth startup or launching major products in the market is preferred
• A proven track record of operating in cross-functional initiatives and succeeding in a complex and fast-moving environment
• An analytical mindset and can deliver actionable recommendations out of complex datasets; Proficiency in Excel/Google Suite, SQL experience is preferred but can also be learnt in-role
• Exceptional relationship-building skills and ability to work cross-functionally with ease

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey