Customer Experience, Operations Manager

About the Team

You will be joining a team of operational leaders who contribute to the continuous growth of our Global Support and Integrity operation. You will lead a group of Supervisors and teammates that will continue to increase our operational results. You will report into a Senior Operations Manager. 

About the Role

We’re looking for a people-focused leader and experienced operator to lead one of our DoorDash Mexico Support Operations teams!

This will be a hybrid role that will require you to work in-person at our CDMX office 2-3 times per week.  

This position requires full schedule availability: 7a-midnight Monday-Sunday.  You will be given a shift somewhere in this time frame. 

You’re excited about this opportunity because you will…

• Train and coach. Make sure your team is set up for success to work safely and productively. Assess associate work performance and provide detailed feedback. Build an amazing work culture.
• Delight customers. You'll collaborate with internal teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.
• Monitor day to day operations. Organize schedules, approve timecards and update standard operating procedures. Make sure associates are set up for success and work safely and productively.
• Monitor supplier deliveries, manage regular cleaning and maintenance schedules, troubleshoot facility issues.
• Improve processes. You'll assess the operational and financial impacts of your decisions, and iterate based on data to build scalable solutions to improve our overall business.

We’re excited about you because…

• You speak fluent English
• You have 3 or more years of proven customer support leadership experience!  
• You know how to coach properly, guide Team Leaders, and help them with their career plan
• You enjoy helping the team achieve their goals
• You are humble, even though you have a great responsibility you will work under this principle and always be fair to colleagues
• You like to work as a team member and you know how to be an individual contributor
• You are good with Analytical Tools! (intermediate-advanced Excel skills (can maintain complex spreadsheets)) you like to read numbers and interpret them with ease!

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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