Analyst, Global Safety and Security Operations

About the Team

DoorDash is one of the world's most trusted on-demand logistics platforms. The Global Safety and Security team exists to keep it that way, protecting our people, property, operations, brand, and reputation across all our markets. We manage risk and create value through agility, technology, and a people-first approach. Our DoorDash, Deliveroo, and Wolt brands now span more than 40 countries, dozens of offices, and tens of thousands of employees. We strive to stay ahead of emerging threats and be there for our people anytime, anywhere.

About the Role

We are hiring an Analyst, Global Safety and Security Operations to support DoorDash’s 24/7 physical security operations center. The Regional Security Operations Center monitors physical security threats and coordinates responses to incidents affecting our people, facilities, and operations around the world. This is an in-person position based in Hyderabad, India. This is not a cybersecurity role.

Reporting to the Manager, Regional Security Operations Center, you will monitor threats, triage incidents, and coordinate real-time responses to protect DoorDash’s people, assets, and operations. As a frontline operator, you will assess risks, follow standard operating procedures, and escalate issues quickly and accurately. You will also validate information, distinguish signal from noise, and provide clear context to support timely escalation and informed decision-making.

You are excited about this opportunity because you will…

• Operate the ROC in Real Time: Monitor dashboards, alerts, inbound reports, and open-source signals to identify security, safety, and operational incidents as they emerge.
• Execute Incident Response with Precision: Triage incidents, follow established SOPs, and support incident command activities through accurate documentation, coordination, and information validation.
• Maintain Situational Awareness: Track ongoing incidents, relevant global events, and operational conditions to maintain a clear, real-time understanding of risk across shifts and regions.
• Apply Foundational Analytical Intelligence Tradecraft: Conduct initial fact-finding and source validation to distinguish signal from noise and support effective escalation in accordance with established Risk Intelligence guardrails
• Support Escalation and Decision-Making: Identify when issues exceed thresholds and escalate to the GOC Manager or Risk Intelligence team with clear, structured, and decision-ready information, without owning strategic risk interpretation.
• Ensure Seamless Shift Handover: Produce concise shift reports and conduct disciplined handovers that capture incident status, risk context, and outstanding actions.
• Contribute to Operational Excellence: Participate in drills, retrospectives, and continuous improvement efforts to strengthen ROC readiness, workflows, and analytical rigor.
• Operate Calmly Under Pressure: Demonstrate professionalism, composure, and sound judgment during fast-moving or high-impact incidents.

We are excited about you because...

• Experience and education: Three or more years in a GSOC, RSOC, SOC, or comparable 24/7 operations or incident response environment; bachelor’s degree or equivalent professional or military experience.
• Incident response and judgment: Ability to triage incidents, assess risk, follow playbooks, and escalate decisively under pressure.
• Analytical and technical skills: Ability to validate information, identify trends, and use monitoring, ticketing, communication, and basic analytics tools. Basic OSINT familiarity preferred; training provided as needed.
• Communication and reliability: Clear incident documentation, effective communication with leaders and partners, attention to detail, and consistent adherence to procedures.
• Adaptability and availability: Willingness to learn and work rotating or extended shifts, including nights, weekends, and holidays, to support 24/7 global operations.