Senior Operations Specialist, Remote Assistance

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

We are seeking a dedicated Operations Shift Lead to oversee and manage the daily activities of our operations team. In this pivotal role, you will ensure that all remote operations run smoothly and efficiently during your assigned shifts, maintaining high standards of productivity and quality. Operations include testing, general deployment, logging across various offices, and maintaining efficiency across our team. As a key member of our Remote Operations Team, you will report to higher management and drive excellence in the department.

You’re excited about this opportunity because you will…

• Foster a culture of safety, inclusivity, and open communication within the team.
• Support remote operators with daily tasks while maintaining a focus on safety, inclusivity, and open communication.
• Motivate and guide team members to achieve and maintain high performance.
• Monitor and manage workflow and schedules to meet operational goals. 
• Adapt to various roles as needed. 
• Handle administrative duties such as managing schedules, escalating issues, and aiming to proactively find solutions for any inefficiencies promptly.
• Communicate effectively with other shift leads and management to ensure seamless operations across shifts. 
• Enforce safety and compliance standards at all times during the shift. 
• Improve team safety and efficiency by implementing process enhancements.
• Collaborate with other Team Leads and Engineers to align team objectives with overall goals.

We’re excited about you because…

• 3+ years of experience in autonomous and/or robotics operations management.
• Strong leadership and decision-making skills. 
• Excellent communication and interpersonal skills. 
• Strongly committed to fostering a robust culture of safety; focusing on the implementation of safe and efficient practices in daily operations, and engaging with professional safety stakeholders.
• Skilled in using Jira, Slack, Google Workspace, Linux, GitHub, and other relevant tools.
• Demonstrate excellent leadership abilities and effectively mentor and guide team members.
• Skilled in communication, excelling at advocating for and presenting ideas to both internal leadership and external stakeholders.
• Proven track record of implementing process improvements and handling complex operational challenges.
• Highly adaptable and thrives in a fast-paced startup environment, effortlessly handling fluctuating and non-traditional schedules.
• Strong ability to formulate and implement strategies that are in sync with company objectives and enhance operational excellence.