Merchant Success Manager
Postuler à un emploiJob ID: 2984083
DoorDash Technologies Canada Inc.
Toronto, ON
À propos de l'équipe
The New Verticals Account Management team is dedicated to the retention, satisfaction, and growth of our SMB merchants. We’re a team of sales, account management, and solutions professionals. New Verticals is an exciting, fast evolving part of the company where we build strategies for our newest business lines. Predominantly located in Phoenix, Arizona, we are now expanding our team into Canada.
A propos du poste
The Merchant Success Manager is responsible for a merchant's retention, engagement, satisfaction, and revenue with DoorDash. You will cultivate our relationships with SMB business owners while helping them craft successful partnerships with DoorDash. For your book of accounts, you will conduct business check-ins, improve operations, troubleshoot product-related bugs, recommend growth strategies, and ensure satisfaction and retention. This role is goaled on merchant revenue and quality.
You will focus on Liquor merchants throughout Canada. The role may also work with US merchants and other non-restaurant verticals. As Liquor Canada is a new business segment, this role will test new strategies to help us build the future of the program.
You will report to a Sales Manager on our New Verticals Account Management team. This role will be remote with the ability to travel for team training and offsites.
Vous êtes enthousiaste à l'idée de saisir cette opportunité car vous...
- Make outbound dials to existing merchants from your book of business (100+ accounts) to upsell them on DoorDash products and quality improvements
- Establish goals and key performance indicators for current DoorDash partners (SMB liquor merchants)
- Advise business owners on promotions and spending to achieve their revenue goals
- Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals
- Deliver and present quarterly business reviews ("QBR") that review a brand’s partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth
- Reduce churn, while identifying and supporting new store expansions
- Collaborate with internal growth teams to identify the best products to pitch to merchants
- Test strategies in new business lines for DoorDash to help us develop future state
- Enjoy the ambiguity, frequent change, and unbuilt structure that come with new and growing business segments
- Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities
Nous sommes enthousiastes à votre sujet parce que...
Must have
- You have 5+ years of experience in client-facing sales or account management roles, increasing customer satisfaction, retention, and product adoption
- You have experience analyzing data to identify opportunities and present results
- You have experience in outbound upselling over the phone
- You demonstrate empathy with customer needs and adapt to meet their unique goals
- You have experience collaborating with cross-functional teams
Nice to have
- You have experience in new and ambiguous roles with little structure, such as startups or adolescent business lines
- You have experience using Salesforce or similar CRM tools
- You are versed in using Google Sheets to organize your lead lists or book of business
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
À propos de DoorDash
Chez DoorDash, notre mission d'autonomisation des économies locales façonne la façon dont les membres de notre équipe se déplacent rapidement, apprennent et répètent afin de prendre des décisions impactantes qui démontrent de l'empathie pour notre gamme d'utilisateurs - des Dashers aux partenaires marchands en passant par les consommateurs. Nous sommes une entreprise de technologie et de logistique qui a commencé avec la livraison de porte à porte, et nous recherchons des membres de l'équipe qui peuvent nous aider à passer d'une entreprise connue pour la livraison de nourriture à une entreprise vers laquelle les gens se tournent pour tous les biens.
DoorDash se développe rapidement et évolue constamment, ce qui donne aux membres de notre équipe l'opportunité de partager leurs perspectives uniques, de relever de nouveaux défis et de s'approprier leur carrière. Nous nous engageons à soutenir le bonheur, la santé et le bien-être général de nos employés en leur offrant des avantages complets, notamment des soins de santé de qualité, le remboursement des frais de bien-être, des congés parentaux payés et bien plus encore.
Notre engagement en faveur de la diversité et de l'inclusion
Nous nous engageons à développer et à favoriser une communauté plus inclusive au sein de notre entreprise, de notre secteur d'activité et de nos villes. C'est pourquoi nous recrutons et cultivons des équipes diversifiées, composées de personnes de toutes origines, expériences et perspectives. Nous sommes convaincus que la véritable innovation se produit lorsque chacun a sa place à la table et dispose des outils, des ressources et de l'opportunité d'exceller.
Si vous avez besoin d'aménagements, veuillez en informer votre contact de recrutement lors de la première connexion.
Travail flexible
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