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Building a Unified Chat Experience at DoorDash

Resolving customer problems at scale is not an easy task, which is why the most feasible solution is implementing a chat feature; however, making these chat experiences unified and cohesive is a challenge in itself. 

DoorDash customers often want to be able to talk to a customer support representative immediately.

2020 Hindsight: Building Reliability and Innovating at DoorDash

DoorDash recaps a number of its engineering highlights from 2020, including its microservices architecture, data platform, and new frontend development.