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Senior Specialist - Partner Integrations Grocery Acceleration

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Job ID: 2991493

DoorDash, Inc.

New York, NY; San Francisco, CA; Phoenix, AZ; Seattle, WA

À propos de l'équipe

The Partner Integrations team is dedicated to our Merchant's success, as they are at the core of our marketplace and we need to provide them the best experience to onboard, operate, and grow their business. As DoorDash expands, both in scale and scope of integrated delivery offerings, our technical aptitude and product offering must grow with it. We are looking for motivated team members who embody a “Merchant First” attitude to guide our partners through their integration journey with DoorDash.

A propos du poste

DoorDash is looking for a Technical Account Manager to accelerate growth across Regional and Local Grocery. Externally, you'll serve as the Technical Account Manager for these integrations, gathering information from partners and helping them connect to our system. Internally, you will strategize with our cross-functional DoorDash teams to build & operate a world class integrations platform. Reporting to a Manager on our Partner Integrations team, you will be an integral part of DoorDash's Merchant Strategy & Operations organization. 

Vous êtes enthousiasmé par cette opportunité parce que...

  • You will own the success of our New Verticals integrations by driving initiatives across technical teams, contractors, and internal business stakeholders
  • You will identify, resolve, and escalate day-to-day integration-related blockers
  • You will be the voice of DoorDash in managing external relationships with our New Verticals partners, leading implementation and process improvement
  • You will partner with product, engineering, and operations teams to discover & drive opportunities for improvement that come from data analysis, merchant insights, and the definition of new processes  
  • You will help shape the systems integrations roadmap in collaboration with other product and operations owners
  • You will empower cross functional partners by partnering with Growth Operations to educate stakeholders on integrations and create user-friendly enablement content

Your responsibilities in this role are…

  • Be a Subject Matter Expert for DoorDash’s integrated offerings and guide partners through new Integration builds
  • Collaborating closely with Mid-market partners to ensure a seamless onboarding experience and successful integration onto the DoorDash platform.
  • Communicating effectively with both technical and non-technical stakeholders to provide guidance and support.
  • Translate complex technical requirements into clear business solutions that align with our partner’s objectives.
  • Work on strategic projects based on Merchant needs to uplevel our product offering and to contribute to our processes and documentation to continuously improve. 

Nous sommes enthousiastes à votre sujet parce que...

  • You are a problem solver - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations.
  • You are technically savvy – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding.
  • You are a relationship-builder – You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally.
  • You are detail-oriented  – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders.
  • You are analytical – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization.

Qualifications

  • Operational
    • Proven track record of maintaining and enhancing processes 
    • Strong ability to collaborate with external partners to drive successful partnerships
    • Experience in project and/or program management
    • Proven success working in cross-functional engineering and operations teams
  • Technical
    • 3+ years of experience translating technical concepts to business solutions
    • Demonstrated technical knowledge of integrations, APIs, webhooks and ETL
    • Hands-on working SQL experience to troubleshoot and self-serve
    • [Encouraged] Prior experience with Grocery POS and Inventory systems
  • Général
    • Excellentes aptitudes à la communication écrite et orale
    • Baccalauréat requis

 


Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.  Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others. 

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, Maryland, New Jersey, New York and Washington.
$79,900$117,500 USD

À propos de DoorDash

Chez DoorDash, notre mission d'autonomisation des économies locales façonne la façon dont les membres de notre équipe se déplacent rapidement, apprennent et répètent afin de prendre des décisions impactantes qui démontrent de l'empathie pour notre gamme d'utilisateurs - des Dashers aux partenaires marchands en passant par les consommateurs. Nous sommes une entreprise de technologie et de logistique qui a commencé avec la livraison de porte à porte, et nous recherchons des membres de l'équipe qui peuvent nous aider à passer d'une entreprise connue pour la livraison de nourriture à une entreprise vers laquelle les gens se tournent pour tout et n'importe quoi.

DoorDash se développe rapidement et évolue constamment, ce qui donne aux membres de notre équipe l'opportunité de partager leurs perspectives uniques, de relever de nouveaux défis et de s'approprier leur carrière. Nous nous engageons à soutenir le bonheur, la santé et le bien-être général de nos employés en leur offrant des avantages complets, notamment des soins de santé de qualité, le remboursement des frais de bien-être, des congés parentaux payés et bien plus encore.

Notre engagement en faveur de la diversité et de l'inclusion

Nous nous engageons à développer et à favoriser une communauté plus inclusive au sein de notre entreprise, de notre secteur d'activité et de nos villes. C'est pourquoi nous recrutons et cultivons des équipes diversifiées, composées de personnes de toutes origines, expériences et perspectives. Nous sommes convaincus que la véritable innovation se produit lorsque chacun a sa place à la table et dispose des outils, des ressources et de l'opportunité d'exceller.

Déclaration de non-discrimination: Conformément à nos convictions et à nos objectifs, aucun employé ou candidat ne sera confronté à une discrimination ou à un harcèlement fondé sur la race, la couleur, l'ascendance, l'origine nationale, la religion, l'âge, le sexe, le statut matrimonial/de partenaire domestique, l'orientation sexuelle, l'identité ou l'expression de genre, le statut de handicapé ou le statut d'ancien combattant. Au-delà de la discrimination et du harcèlement fondés sur les "catégories protégées", nous nous efforçons également d'empêcher d'autres formes plus subtiles de comportement inapproprié (par exemple, les stéréotypes) de s'implanter dans nos bureaux. Qu'elles soient flagrantes ou cachées, les barrières au succès n'ont pas leur place chez DoorDash. Nous valorisons une main-d'œuvre diversifiée - les personnes qui s'identifient comme des femmes, des personnes non binaires ou non conformes au genre, des LGBTQIA+, des Indiens d'Amérique ou des autochtones d'Alaska, des Noirs ou des Afro-Américains, des Hispaniques ou des Latinx, des autochtones d'Hawaï ou d'autres îles du Pacifique, des personnes ayant un handicap différent, des soignants et des parents, ainsi que des vétérans sont fortement encouragés à postuler. Merci au Level Playing Field Institute pour cette déclaration de non-discrimination.

Conformément à la Fair Chance Ordinance de San Francisco, à la Fair Chance Initiative for Hiring Ordinance de Los Angeles et à toute autre réglementation nationale ou locale en matière d'embauche, nous examinerons la candidature de tout candidat qualifié, y compris ceux qui ont un casier judiciaire, d'une manière conforme à la réglementation applicable.

Si vous avez besoin d'aménagements, veuillez en informer votre contact de recrutement lors de la première connexion.


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