Senior Specialist - Partner Integrations Grocery Acceleration
Solicitar empleoJob ID: 2991493
DoorDash, Inc.
New York, NY; San Francisco, CA; Phoenix, AZ; Seattle, WA
Acerca del equipo
The Partner Integrations team is dedicated to our Merchant's success, as they are at the core of our marketplace and we need to provide them the best experience to onboard, operate, and grow their business. As DoorDash expands, both in scale and scope of integrated delivery offerings, our technical aptitude and product offering must grow with it. We are looking for motivated team members who embody a “Merchant First” attitude to guide our partners through their integration journey with DoorDash.
Acerca del puesto
DoorDash is looking for a Technical Account Manager to accelerate growth across Regional and Local Grocery. Externally, you'll serve as the Technical Account Manager for these integrations, gathering information from partners and helping them connect to our system. Internally, you will strategize with our cross-functional DoorDash teams to build & operate a world class integrations platform. Reporting to a Manager on our Partner Integrations team, you will be an integral part of DoorDash's Merchant Strategy & Operations organization.
Te entusiasma esta oportunidad porque...
- You will own the success of our New Verticals integrations by driving initiatives across technical teams, contractors, and internal business stakeholders
- You will identify, resolve, and escalate day-to-day integration-related blockers
- You will be the voice of DoorDash in managing external relationships with our New Verticals partners, leading implementation and process improvement
- You will partner with product, engineering, and operations teams to discover & drive opportunities for improvement that come from data analysis, merchant insights, and the definition of new processes
- You will help shape the systems integrations roadmap in collaboration with other product and operations owners
- You will empower cross functional partners by partnering with Growth Operations to educate stakeholders on integrations and create user-friendly enablement content
Your responsibilities in this role are…
- Be a Subject Matter Expert for DoorDash’s integrated offerings and guide partners through new Integration builds
- Collaborating closely with Mid-market partners to ensure a seamless onboarding experience and successful integration onto the DoorDash platform.
- Communicating effectively with both technical and non-technical stakeholders to provide guidance and support.
- Translate complex technical requirements into clear business solutions that align with our partner’s objectives.
- Work on strategic projects based on Merchant needs to uplevel our product offering and to contribute to our processes and documentation to continuously improve.
Estamos entusiasmados contigo porque...
- You are a problem solver - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations.
- You are technically savvy – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding.
- You are a relationship-builder – You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally.
- You are detail-oriented – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders.
- You are analytical – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization.
Cualificaciones
- Operational
- Proven track record of maintaining and enhancing processes
- Strong ability to collaborate with external partners to drive successful partnerships
- Experience in project and/or program management
- Proven success working in cross-functional engineering and operations teams
- Technical
- 3+ years of experience translating technical concepts to business solutions
- Demonstrated technical knowledge of integrations, APIs, webhooks and ETL
- Hands-on working SQL experience to troubleshoot and self-serve
- [Encouraged] Prior experience with Grocery POS and Inventory systems
- General
- Excelentes dotes de comunicación escrita y verbal
- Bachelor’s degree required
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensación
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
Acerca de DoorDash
En DoorDash, nuestra misión de potenciar las economías locales determina la forma en que los miembros de nuestro equipo se mueven con rapidez, aprenden y reiteran para tomar decisiones impactantes que muestren empatía por nuestra gama de usuarios, desde Dashers hasta socios comerciales y consumidores. Somos una empresa de tecnología y logística que comenzó con la entrega puerta a puerta, y estamos buscando miembros del equipo que puedan ayudarnos a pasar de ser una empresa conocida por la entrega de alimentos a una empresa a la que la gente recurre para cualquier y todos los bienes.
DoorDash está creciendo rápidamente y cambiando constantemente, lo que da a los miembros de nuestro equipo la oportunidad de compartir sus perspectivas únicas, resolver nuevos retos y ser dueños de sus carreras. Nos comprometemos a apoyar la felicidad, la salud y el bienestar general de nuestros empleados ofreciéndoles prestaciones y beneficios integrales, como asistencia sanitaria de primera calidad, reembolso de gastos de bienestar, baja parental retribuida y mucho más.
Nuestro compromiso con la diversidad y la integración
Estamos comprometidos con el crecimiento y la potenciación de una comunidad más inclusiva dentro de nuestra empresa, nuestro sector y nuestras ciudades. Por eso contratamos y cultivamos equipos diversos de personas de todos los orígenes, experiencias y perspectivas. Creemos que la verdadera innovación se produce cuando todo el mundo tiene sitio en la mesa y dispone de las herramientas, los recursos y las oportunidades para destacar.
Declaración de no discriminación: En consonancia con nuestras creencias y objetivos, ningún empleado o candidato será objeto de discriminación o acoso por motivos de raza, color, ascendencia, nacionalidad, religión, edad, sexo, estado civil o pareja de hecho, orientación sexual, identidad o expresión de género, discapacidad o condición de veterano. Más allá de la discriminación y el acoso basados en "categorías protegidas", también nos esforzamos por evitar que otras formas más sutiles de comportamiento inadecuado (por ejemplo, los estereotipos) se impongan en nuestra oficina. Ya sean evidentes u ocultas, las barreras al éxito no tienen cabida en DoorDash. Valoramos la diversidad de la plantilla: animamos a las personas que se identifican como mujeres, personas no binarias o que no se ajustan al género, LGBTQIA+, indios americanos o nativos de Alaska, negros o afroamericanos, hispanos o latinos, nativos de Hawai u otras islas del Pacífico, personas con discapacidades diferentes, cuidadores y padres, y veteranos a que presenten su candidatura. Gracias al Level Playing Field Institute por esta declaración de no discriminación.
De conformidad con la Fair Chance Ordinance de San Francisco, la Fair Chance Initiative for Hiring Ordinance de Los Ángeles y cualquier otra normativa de contratación estatal o local, tendremos en cuenta para el empleo a cualquier solicitante cualificado, incluidos aquellos con antecedentes de arrestos y condenas, de forma coherente con la normativa aplicable.
Si necesita alguna adaptación, informe a su contacto de contratación en el momento de la conexión inicial.
Trabajo flexible
Descubra cómo evolucionamos y lideramos el futuro del trabajo
Mantente conectado
Sea el primero en enterarse de nuestras últimas ofertas de empleo, eventos de contratación y emocionantes avances.
(Únase a nuestra red de talentos franceses lci)