Working at DoorDash
Life @ DoorDash in India
Build and scale DoorDash’s global platform from India
DoorDash powers local commerce by connecting consumers, merchants, and Dashers through real-time logistics and technology.
We’re growing our team in India to help build and operate the systems behind that experience. As part of our Customer Experience team, your work will directly impact how DoorDash runs at scale.
Customer Experience at DoorDash
Support the experiences that power local commerce.
Our Customer Experience team helps ensure smooth interactions between customers, merchants, and Dashers. From resolving real-time issues to improving processes, this work directly impacts how DoorDash operates day to day.
What you’ll work on:
- Supporting customers, merchants, and Dashers
- Resolving time-sensitive issues
- Identifying trends and improving support processes
What to expect:
- A structured support environment
- Clear opportunities to grow and develop
- Exposure to global operations
Why India
We’re building our presence in India as part of our global team. India offers strong operations talent, and plays an important role in how we scale DoorDash. Our teams here work on global systems alongside our partners at Deliveroo and support experiences used across multiple markets.
Teams in India are embedded in our global organization, with real ownership and opportunities to grow as we continue to invest and expand.
Join Us!
Help tackle some of the most pressing concerns for millions of our partner merchants, consumers, and dashers worldwide.
Jobs in India
Why DoorDash
Our India team is part of how we build and operate DoorDash globally.
Global scope
Work on products and systems used across multiple countries, supporting millions of consumers, merchants, and Dashers.
Ownership
Take on meaningful work with clear responsibility, from building systems to improving operations.
Impact at scale
What you build and support will be used every day in real-world scenarios.
Room to grow
We’re continuing to invest in our team in India, with opportunities to expand your scope as we scale.
AI Advocates
How we work
We operate as a distributed global team.
- Teams are aligned by function, not location
- Work is shared across regions
- Collaboration happens across time zones
Our Values In Action
Our values guide the way we work, inform everything we do, and make us unapologetically DoorDash.
Be An Owner
No problem is too big, too small or outside of our scope. We all jump in and help.
Dream Big, Start Small
We take small ideas and help them grow, using data and rigorous testing.
Choose Optimism, And Have A Plan
Positive thinking brings people along and helps us achieve ambitious, often unreasonable goals. We choose optimism, especially when things are tough.
Bias For Action
In a fast-paced world, the only way to predict the future is to invent it. We launch solutions quickly, test them and make changes as needed because growth compounds.
Operate At The Lowest Level Of Detail
We aspire to know the lowest level of detail so we can make progress on the things that are critical to our business and our Consumers.
And, Not Either/Or
We’re not satisfied picking between options or sacrificing one thing for another, rather we engineer a way to do both.
Truth Seek
We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. We use data and common sense to solve problems.
1% Better Every Day
Our goal isn’t perfection; it’s constant and never-ending improvement. We look for opportunity, share feedback and celebrate a growth mindset.
Customer-Obsessed, Not Competitor Focused
We focus on our Consumers and our performance, staying connected to the people we serve and learning from them every day.
Make Room At The Table
We’re committed to growing and empowering a more diverse and inclusive community. We believe that true innovation happens when everyone has the tools, resources and opportunity to thrive.
Think Outside The Room
We strive to be as inclusive as possible and consider those who may not be in the room when making decisions.
One Team, One Fight
We’re in this together, and both success and failure are shared. We are intentional about creating a high-accountability, no-blame culture.