Director, Product, Fraud

Acerca del equipo

DoorDash is growing incredibly quickly – we’re spinning up new business lines and new merchant products at an incredible rate, and we’re building a next generation platform to keep our customers safe and power innovation at lightning speed. We’re creating a world where our risk systems are flexible enough to support nearly any use case, precise enough to stop abusers without slowing down good users, and automated enough to continuously learn and evolve with new threat vectors. 

Acerca del puesto

As the Director of Product for Integrity, you’ll own the entire Fraud, Trust and Safety space at DoorDash and drive the product strategy and execution to bring this vision to life. This leader will be responsible for both the long term product strategy as well as execution:

• Fraud: Keeping DoorDash and our customers financially safe and preventing bad actors from committing fraud on our platform
• Safety: Keeping DoorDash customers physically safe and out of harms way
• Trust: Ensuring that DoorDash knows who our customer are and we’re able to ensure all actions on the platform are done by authentic and known users

You will be expected to apply your deep expertise and keep your finger on the pulse of industry best practices, benchmarks, and the latest product approaches to bring true innovation. 

You will report to the Head of Customer Experience and Integrity Product, and you will be an essential partner to our Management Team and Product Leadership Team.

You’re Excited About This Opportunity Because You Will:

• Build a risk platform that centralizes data, rules, ML and anomaly detection and is extensible throughout DoorDash
• Partner closely with our payments team to launch new payments businesses (Dasher products, Gift Cards) while driving down payment abuse such as chargebacks
• Drive customer and financial outcomes by reducing Dasher, Customer and Merchant abuse in our marketplace
• Create new ways for us to know who our users are in a manner that is low-friction and least disruptive.
• Innovate on new-to-the industry products like SafeChat+ that keep our customers safe
• Manage, develop, and hire a team of all-star product managers.
• Drive the product definition, strategy, and long-term vision.
• Partner closely with cross-functional teams of designers, operators, data scientists, and engineers. 
• Communicate product plans, benefits, and results to all audiences - within teams, to the management team, etc.

We’re Excited About You Because You Have:

• Deep domain expertise in Fraud, Trust & Safety. 
• A track record of impact – you’ve been in the trenches and have a proven track record of driving significant, company-wide impact.
• A bias to action and agility – you move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front. 
• A “Breakthrough walls” mentality – you are constantly pushing the envelope of what is possible and can figure out a way to make almost anything happen. You’re a playmaker.
• Clarity of thought – you can articulate a clear product vision to cross-functional partners Skilled executive management and communication, especially at managing up and across DoorDash and going toe to toe with our most senior leaders. 
• Strong leadership and maturity to build (attract, hire, retain) and scale a world-class Product organization. 
• Proven ability to create clarity and focus in complex and ambiguous problem spaces; prioritization and pragmatism. 
• Demonstrated experience in building the team necessary to fulfill the strategy. Proactively involved in recruiting, mentoring, and developing team members.
• Customer and experience orientation.
• 5+ years of experience managing PMs.
• 8-10+ years of relevant PM experience.
• 5+ years in a fraud, risk or payments product

Why You’ll Love Working at DoorDash:

Somos líderes - El liderazgo no se limita a nuestro equipo directivo. Es algo que todo el mundo en DoorDash adopta y encarna.

We are doers – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 

Somos aprendices: aquí todos aprendemos continuamente en el trabajo, sin importar si llevamos un año o un minuto en un puesto. Estamos comprometidos con el aprendizaje y la aplicación de lo que es mejor para nuestros clientes, comerciantes y dashers.

Somos un equipo - La magia de DoorDash es nuestra gente, juntos haciendo que nuestros objetivos inspiradores sean alcanzables y nos impulsen a mayores alturas.

We expect this position to be filled by 9/1/2024

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey