Senior Associate,, Merchant Strategy & Operations

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On the Merchant Strategy & Operations team, our mission is to have best-in class restaurant selection, build cutting-edge services for our merchants to grow their business, and help our partners operate efficiently on the platform. We act as the conduit between our sales and product teams by building effective go-to-market strategies for product initiatives and features, while influencing the product roadmap based on the needs of our partners. 

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As a Merchant Strategy & Operations Senior Associate, you’ll work cross-functionally between product and customer experience teams, marketing, analytics, sales, account management, and operations to drive adoption of our growing merchant product suite and ensure merchants can grow effectively on our marketplace.

As a Merchant Strategy & Operations Senior Associate, you’ll drive adoption and growth of our full suite of merchant products and services, with a focus on helping Merchants accelerate marketplace growth during seasonal and cultural moments (think Black Friday). You’ll set our product go-to-market strategy, operationalize plans, collect learnings, and establish the foundation for new ideas to scale. This will include building and executing playbooks to scale multiple products and introducing new services to hit growth targets.

You will sit at the intersection of our revenue generation engine and our business teams, and as such will require prioritization and data-driven decision-making to ensure our teams are working against the right goals and have the tools needed to achieve them. You will report to the Manager, Mechant Strategy & Operations. 

You’re excited about this opportunity because...

• You’ll strategize – Build the strategy for new product features and initiatives, including which merchant segments to target and how to effectively drive engagement
• You’ll implement – Drive go-to-market planning & execution for new initiatives to help our merchants grow 
• You’ll analyze – Build models to define product success, new product KPIs, and support our cross-functional teams
• You’ll experiment – Use data-driven decision-making and sound business judgment to execute tests on everything from adoption to growth
• You’ll influence – Work cross-functionally with our product, operations, marketing, account management, finance, and analytics teams to land key initiatives

Estamos entusiasmados contigo porque...

• You have 2+ years of experience in strategy consulting, investment banking, internal strategy or strategic finance/analytics or related experience in technology; high-growth or early-stage startup experience is a plus
• You have a Bachelor’s Degree or higher 
• You’re an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; bonus points for SQL experience
• You have a proven track record of working on highly cross-functional initiatives, managing towards ambitious goals, and succeeding in a complex environments
• You have expert interpersonal and communication skills
• You’re a  self-starter – You have a bias towards action and are proactive in identifying opportunities and solutions, and areas to add value
• You’re naturally curious – You always look for ways to innovate and improve
• You’re gritty – You roll up your sleeves and do whatever it takes to make things successful
• You’re a relationship-builder – You can influence and motivate people at all levels across a variety of job functions
• You’re a problem solver – You can independently translate high-level goals into actionable plans

We expect this position to be filled by 10/21/24

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