Strategic Implementation Associate

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The New Verticals SMB Implementation team is critical to success for DoorDash’s exciting new business ventures. We manage onboarding and first month success for merchants joining the platform.

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We’re hiring a Strategic Implementation Associate, the most senior level on the Implementation team. This role will based in the US and specialize in Canadian liquor merchants, with the potential for US merchants and other verticals based on business needs . You will own the merchant relationship after sales contract signature through go-live and first month growth. This includes helping merchants prepare necessary information to launch, keeping merchants engaged through set up, unblocking issues, training/orientation, and pitching improvements for quality and growth. You will achieve team goals by ensuring organized merchant preparation, accurate inventory set up, and successful operations for our merchants.

Strategic Implementation Associates will work on DoorDash’s most complex and nascent emerging business lines, and/or demonstrate higher goal attainment on standard business lines than lower level peers. You will test ambiguous new product features, partner integrations, and team processes as we continually evolve the New Verticals platform and Implementation team. You will heavily collaborate on solutions with cross-functional peers on Pre-Sales, Success Management, and product. You will collect and share product feedback internally as voice of the merchant to inform strategic roadmaps.

This role will be remote, with potential for occasional in-market merchant visits, and occasional in-person team meetings. 

Le entusiasma esta oportunidad porque...

• Engage merchants every day at all stages of the sales cycle from sign through post-launch success.
• Problem solve technical merchant issues as project manager.
• Leverage internal data and reporting tools to drive operational efficiency and growth opportunities.
• Test and execute on strategic go-to-market initiatives, while capturing learnings to scale.
• Collaborate with cross-functional peers and represent the Implementation team as a senior team member.
• Own a business segment, providing product feedback and helping to build new processes and strategies.

Estamos entusiasmados contigo porque...

• You have 5 years of applicable experience in Implementation, Customer Success, or Account Management, ideally technical.
• You create meaningful customer relationships through a consultative approach and partner with merchants to understand their needs.
• You are comfortable project managing many onboarding components at once, while providing clear guidance and concise communication to our merchants.
• You dive head first into challenges and seek to resolve at the lowest level of detail while keeping a merchant-first approach.
• You’re comfortable with highly operational and data-heavy workstreams.
• You can summarize merchant and product learnings into themes to inform internal recommendations.
• You collaborate and communicate with cross-functional teams in a concise, clear, optimistic way.
• You’re excited to help build out nascent products and processes.
• You’re energized by the ambiguous, fast evolving workflows of new business lines and do not expect refined processes.
• Optional: You have some experience with POS systems, Open API, and/or SFTP integrations.
• Optional: French language fluency

Aviso a los solicitantes de puestos de trabajo ubicados en NYC o de puestos de trabajo a distancia asociados únicamente a una oficina en NYC

Utilizamos Covey como parte de nuestro proceso de contratación y/o promoción para puestos de trabajo en NYC y ciertas características pueden calificarlo como AEDT en NYC. Como parte del proceso de contratación y/o promoción, proporcionamos a Covey los requisitos del puesto y las solicitudes enviadas por los candidatos. Comenzamos a utilizar Covey Scout for Inbound desde el 21 de agosto de 2023 hasta el 21 de diciembre de 2023, y volvimos a utilizar Covey Scout for Inbound el 29 de junio de 2024.

La herramienta Covey ha sido revisada por un auditor independiente. Los resultados de la auditoría pueden consultarse aquí: Covey